Who are we? 💙

We're Reasonable Electronics Ltd (company number 13440081), a registered company in England. Our address is International House, 64 Nile Street, London, N1 7SR. When you browse our website and shop online these terms apply. You should read this document along with our Privacy Policy.

These terms apply when you shop with us (or access our websites (our “Websites”)). These Terms are between you and Feathertail (trading name of Reasonable Electronics Ltd.), and, if applicable, the reseller appointed by Feathertail as identified in the Feathertail Store or in your order confirmation. In these Terms, “Feathertail” and “we” mean Reasonable Electronics Ltd. and/or its affiliates and, if applicable, any such reseller.

We keep these terms updated and we amend them every so often. It is important to check back in before you shop, as the latest set will apply.

You ✌

To legally place an order on Feathertail you need to:

Be 16 years +

Own a credit/debit card which we accept or be authorised to use one

How to contact us ☎️

You have several options here.

Placing an order with us 📦

When you place an order, you'll receive an acknowledgement e-mail confirming that we've received it. We then carry out our standard pre-authorisation fraud and available funds checks to make sure we're happy to move ahead.

We will only accept your order once payment has been approved and we have debited your account. We accept American Express, Connect, Eurocard, Mastercard, Visa, Maestro, Solo credit/debit cards and Paypal.

If you wish to cancel your order you'll have a limited time to do so, so please reach as soon as possible via email. If we have a problem with your order, we'll get in contact through the details you've provided.

If you've ordered more than one product there's a chance that your order will be sent from multiple suppliers. If this applies to your order, you'll receive a notification in your despatch confirmation email and your parcels will arrive across a number of different shipments.

All orders are subject to availability. Occasionally, we may need to refuse or cancel an order if an item is out of stock, discontinued or we believe there may be something wrong with the your account. If you think we've made a mistake, please reach out to us on any of the contact details mentioned above ☝

We reserve the right to suspend all future deliveries to a particular customer account or address in the event that any of these Terms & Conditions are breached.

Not for resale ✖️

The Feathertail Store sells and delivers products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

Pricing & Descriptions 💸

All prices are in pound sterling and inclusive of VAT (where applicable).

Depending on the value of your order or where you live, delivery costs may be charged. This will be added to your order when you proceed through checkout.

We like to treat our customers to the best promotions out there, so occasionally you'll receive discount codes which will drop the price of the products you are looking to buy.

If we notice misuse of any discount code, we reserve the right to refuse or cancel the order(s) in question. You represent and warrant that you have the right to use any payment method that you choose to complete a transaction with.

We reserve the right to change our prices without notice.

Delivery 🚛

Delivery is free for orders over £20 to the UK, excluding the Highlands and Northern Ireland.

Before completing your order, you'll have various delivery options to choose from with estimated delivery time and dates depending on the delivery address, and items.

We work really hard to try to meet all delivery times; however, sometimes there may be delays out of our control – such as bad weather or postal/courier delays. We will keep you updated as much as we can so you can track your order's progress. Feel free to drop us a message if you have any concerns.

We'll always do our best to help you. ❇️

In certain regions, although we are the operator of the Feathertail Store, the products and services may be sold to you by our appointed reseller, as the seller of record, pursuant to contractual arrangements between us and the reseller. As described above, this means you have a contract with that appointed reseller for the supply of those products and services. In such case, the point of purchase or your order confirmation will include the appropriate contact information for any issues relating to your order. Reasonable electronics Ltd. under the trading name Feathertail and its affiliates are express third-party beneficiaries of these Terms in cases where these Terms are between you and the appointed reseller.

Returns & Refunds 💷

Check out our returns and refunds policy here.

Software license 📃

To the extent the products ordered by you contain, consist of, or make available Feathertail software in any form, such software is licensed to you and not sold. You can check out our EULA here.

Don't ruin the fun for everyone! 👮

It goes without saying that you shouldn't misuse or tamper with our website and services or steal our customers' data. Doing any of these things may be a criminal offence and Feathertail will report any such activity to relevant law enforcement authorities.

We recommend using virus protection software when browsing the web. Although we have a dedicated team who are constantly monitoring this stuff, we cannot guarantee that it will always be bug free 🐛.

Intellectual property, software & content 👀

Reasonable electronics Ltd owns or has permission to use the intellectual property rights on our website, blogs and content. Which means you are not allowed to use the Feathertail logo, any Feathertail brand/trademark, our website or content without our express permission.

It's fine to promote Feathertail.co.uk if you have written permission from Feathertail, the content is fair and legal and doesn't ruin our reputation.

More copyright legal stuff:

The texts, graphics and videos published on this website are subject to UK copyright and performance protection right. The screenshots and footage of games or software published on this website display games or software which are subject to copyright and performance protection right of their respective owners. Each exploitation which is not permitted by copyright and performance protection right requires the prior written permission of the provider or the respective owner. This shall apply especially to duplication, adaptation, translation, saving, processing or reproduction of contents in databases or other electronic media and systems. The unauthorized duplication or forwarding of individual contents or entire pages is not permitted and is punishable by law. Solely copies and downloads for personal, private, non-commercial use are permitted.

Feedback - good or bad! ✅ ❌

If you simply need us to explain anything mentioned above or you're unhappy with the service we've provided please reach out via email or social media.

General 🐭

We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time. These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

From time to time things can go wrong and if our support team are unable to resolve your issue, you may wish to make a complaint to:

The EU Online Dispute Resolution platform: www.ec.europa.eu/consumers/odr

Email: Enquiries@cdrl.org.uk

Feathertail Liabilities 🌡️

These get a bit dry, but hey that’s law for you!

We accept liability for death and personal injury arising from our negligence. If Feathertail fail to comply to these Terms & Conditions, we are responsible for loss or damage you suffer as a foreseeable result of us breaching this contract. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and Feathertail knew it might happen, for example, if you discussed it with us during the sales process. We will only be liable for loss or damage up to the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us for example loss of profits or reputation. We are also not responsible for the failure of goods if they occur from events beyond our reasonable control.

Please read the instructions, manuals and other user documentation that comes with your products carefully. We recommend that you use all products safely and in accordance with the manufacturer’s guidelines.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your uploading any content to it or downloading of any content on it, or on any website linked to it.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

External links ↗️

This website contains links to websites of third parties (“External Links”). These websites are subject to the respective operator's liability. We have no influence on the current and future design and contents of linked websites. Implementing External Links does not mean that we adopt contents of the reference or link as our own. External links will be immediately deleted if we notice any law infringement.